Refund policy

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a 30-day return and refund policy under the following terms:

1. Return Window
You have 30 days from the date of delivery to request a return.

2. Eligibility for Returns
To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • Proof of purchase (receipt or order confirmation) is required

3. Non-Returnable Items
Certain items are not eligible for return, including:

  • Gift cards

  • Final sale or clearance items

  • Perishable goods or personalized/custom items

4. Return Process
To initiate a return:

  • Contact our support team at [your email/contact]

  • Provide your order number and reason for return

  • We will provide return instructions and the return address

5. Refunds
Once we receive and inspect your return:

  • We will notify you of the approval or rejection of your refund

  • If approved, your refund will be processed to your original payment method within 5–10 business days

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping charges are non-refundable

7. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email/contact].

8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we will resolve the issue promptly.